Faqs

vSeeBox is one of the best-selling TV boxes full of Android. To use our vSeeBox, just plug it into the TV, connect to Wi-Fi or Ethernet, and then you can enjoy the best home entertainment experience ever.

vSeeBox is a legal android device.

You can use it anywhere in the world, you can take it for travelling/road trips as well.

You just need a TV/monitor with an HDMI port and Wi-Fi/Ethernet network connected with vSeeBox. We recommend an over 15 Mbps network with Ethernet for smooth streaming.

We recommend an over 15 Mbps network with Ethernet for smooth streaming.

You can insert a TF card to order to expand the storage. It supports FAT format with 2GB, 4GB, 8GB, 16GB, 32GB, and 64GB. However, apps must be installed on the device to use (in Apk file).

You can find it with our local distributors or online stores. Please be reminded to find authorized distributors to ensure they are selling genuine products.

Yes, we are an officially authorized seller to resolve any technical issue with your vSeeBox, including remote technical support, replacement, and warranty.

We are only responsible for our website’s orders because we receive mass messages from our customers daily. We take care of our customers to provide our customers with the best service and exclusive offers.

With respect, we do not interfere the claims outside our website. We only take care of the order fulfilled from our website: myvseeboxshop.com

When some people report that they purchase from others, and their boxes are unlicensed or prohibited. Some of them even lost contact with the dealer. Please be aware of who you buy from.

We provide 1 year warranty on our products vSeeBox V3 Plus, vSeeBox V5 Pro, vSeeBox V6 Max, vSeeBox V6 Plus. If any hardware issues occur, you can contact us for replacement/repair. Here is our email address: vseeboxshop@outlook.com.

• New: Android 14.0 OS
• New: Powerful chipset Amlogic 905Y4
• New:Remote control backlight
• New TV Box design
• Upgrade: EMMC 64GB
• 4GB DDR3 RAM
• AV1/VP9/H.264/H.265 10bit HDR decoding up to 8K@60fps
• Ethernet interface: RJ45 Interface 10M/100M adaptive

The vSeeBox V5 Pro runs a newer Android 12.0 OS, supports Wi‑Fi 6, has a large Bluetooth voice remote with Google Assistant, and outputs up to 6K, while the vSeeBox V3 Plus has more internal storage (64GB vs 32GB) and a more powerful video decoding capability (8K).

Both run Android 14.0 with 4GB RAM and 64GB storage and support 8K HDR decoding, but the vSeeBox V6 Plus uses a newer high‑end Amlogic 905Y5 chip, has a brand‑new design, an all‑new backlit remote, and split‑screen features, while the vSeeBox V6 Max uses the Amlogic 905Y4 chipset and adds a wired Ethernet (RJ45) port with 10/100 Mbps support.

• vSeeBox V5 Pro (2024) runs Android 12.0, supports Wi‑Fi 6, has a large Bluetooth voice remote with Google Assistant, 32GB storage, and 6K output/decoding.
• vSeeBox V3 Plus (2024) runs Android 11.0, has a powerful Amlogic 905Y4 chip, 64GB storage, intuitive Bluetooth remote, and 8K decoding with 4K HDR output.
• vSeeBox V6 Plus (2025) runs Android 14.0 on a high‑end Amlogic 905Y5 chip, offers split‑screen features, a backlit remote, 64GB storage, and 8K HDR decoding.
• vSeeBox V6 Max (2025) also runs Android 14.0 with Amlogic 905Y4, 64GB storage, backlit remote, 8K HDR decoding, and adds a wired Ethernet (RJ45) port.

Once you have finished adding items to your cart, click the “check out” button on the shopping cart page, and we will guide you through the checkout process.

We haven’t opened the payment gateway for a credit card yet. Paypal is the safest payment method for customers with buyer protection so far.
However, would you mind connecting your credit card to Paypal? It only takes 2 mins to set up (Click on the link below).

How to Link Credit or Debit Cards to Your PayPal

https://www.paypal.com/c2/webapps/mpp/how-to-guides/link-credit-debit-card?locale.

When you add the product to your cart, move the cursor to the cart icon on the upper right, and click it or click “VIEW CART”. Then you can enter your coupon code and click “Apply coupon”. Confirm the “Cart totals” and “Proceed to checkout”.

💰Save Big: Get $30 Off Your Purchase with Code “myvseeboxshop”! 💰

After the order has been confirmed, our team will ship the package within 1-2 business days. All orders are shipped from California to you, and it normally takes 3-5 business days for them to arrive.

Our store offers free shipping, and our warehouse is located in the United States. Please note that customers are responsible for any customs fees or import duties that may apply to international orders. These additional charges are not included in our product prices or shipping costs.

You will receive an order number after submitting your order. After one to two business days, select “Order Tracking” from the menu, enter your email address and order number, and then press the “Track” button. Alternatively, enter your tracking number and select “Track.”

The vSeeBox Android TV Box warranty lasts one year. If you have any issues with your vSeeBox Android TV box, please contact our customer support. Initially, our technical support will try its best to assist you in resolving the issue in order to save you time. In the worst-case scenario, if your hardware fails and you are unable to repair it, you may submit the product to us and we will repair it for free within one year. You can still send the item to us for repair at an additional cost if your warranty expires. After the device is restored, you can continue to use the service. During the repair, we will provide you with an account to continue receiving service.

As soon as you place your order, we begin working on it. It is therefore unlikely that we will be able to alter or cancel it. Please get in touch with us if your order was placed within the last 24 hours, and we will try our best to fulfill it.

Our website uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.

Thank you for your help first. If the network is indicating “remembered” but not “connected”, it means the password error. You can re-connect the network by: 3rd on row home screen – system settings – network – click ok on your wifi network – forgot network.

We suggest shutting it down (power off) if you are not using it. It will release the internal storage and make the box work more smoothly with next usage.
The sleeping mode is for a short period of not using it. The tv box would not be turned off completely for a faster wake-up time.